FedEx - The E-procurement Journey |
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IT & Systems Case Studies Collection Please note: This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source. |
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"Ariba Buyer enables FedEx to lower costs by simplifying internal procurement processes, reducing purchasing cycle times, and decreasing costs. By creating greater purchasing efficiencies for many of our commodity products - such as PCs, office supplies, and vehicle parts - we are able to better serve our internal customers while lowering our overall costs." - Chris Cawein, Manager (Business Systems), FedEx, in 2000. Background Note
By the early 1980s, Federal Express was well established and its growth rate compounded at about 40% per year and the company crossed the $1 billion revenue mark in 1983. The following year, FedEx began its overseas operations with services to Europe and Asia.
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